The mission of The Beryl Institute, the research and educational arm of The Beryl Companies, is to improve customer service in healthcare.

Through the institute, Beryl defines best practices surrounding acquisition, retention, and pre-visit or pre-encounter activities. Beryl’s vast data resources uniquely position The Beryl Institute to develop and publicize data-based intelligence and benchmarks that can be used to improve customer service.

These results are then published throughout the year as:

Beryl helps organizations grow revenue and build lasting customer relationships by connecting people to healthcare. As a leading provider of outsourced telephone and Web-based communications, Beryl delivers 24/7 exemplary customer service to more than three million consumers each year.

Since 1985, hundreds of healthcare organizations have relied on Beryl for best-practices insight and data they can use to make more informed decisions about customer acquisition and retention. For more information about Beryl, please visit www.beryl.net.