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Paul's Blog

5/1/2008
Is your hospital the best hospital that a customer can imagine? The worst? Now, this information is no longer something discussed behind the scenes in hospital marketing departments or in physician changing areas. With the release of HCAHPS...

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Now Available

Why is Everyone Smiling?
The Secret Behind Passion, Productivity, and Profit

by Paul Spiegelman, Beryl CEO

Welcome to The Beryl Institute

The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced customer interaction services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare.

Through the institute, Beryl defines best practices around all touch points in the continuum of a consumer's healthcare experience. Beryl's vast data resources uniquely position The Beryl Institute to develop and publicize data-based intelligence and benchmarks that can be used to improve customer service.

Recently Published

White Paper - Moments of Truth: Hospital Switchboards a Bottom-Line Issue

High Performing Organizations:
Culture as a Bottom-Line Issue

This paper, written by adjunct faculty members Britt Berrett, CEO of Medical City, and Jason Wolf, Director of Organization Development for the Eastern Group of HCA, outlines the results of a ground-breaking study. It discusses “Seven Truths” about high performing organizations in case study format and provides actionable tips for hospital executives.