Character Counts: Integrating Civility into the Healthcare Culture

Character Counts: Integrating Civility into the Healthcare Culture

Award-winning publisher and author Chuck Lauer explores the need for hospitals to incorporate a "civility initiative" into their customer service programs. Lauer addresses the prevailing climate of rude behavior in society at-large and offers solutions to healthcare providers seeking to provide consumers with outstanding healthcare experiences, including five secrets for bringing civility to healthcare.