The Beryl Institute | Message from Paul

Paul's Blog

9/5/2008
The Personal Touch

8/7/2008
Customer Service in the Emergency Department

7/10/2008
Google Health

6/10/2008
AngiesList.com

5/1/2008
HCAHPS

3/10/2008
Zagats is coming to healthcare!

2/15/2008
Service is Job One

1/8/2008
Likelihood to Recommend – The Buzz in 2008

12/14/2007
Meet Your Customers Where They "Shop"

11/10/2007
The Power of Information

8/17/2007
"Customer-Centric"

5/25/2007
Measuring the Financial Impact