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Customer Experience: A Generational Perspective June, 2009
Character Counts: Integrating Civility into the Healthcare Culture March, 2009

Paul Spiegelman's Blog

03/08/2010
“Hello doctor… my car has a flat tire!!”
Date: 
03/08/2010

Being stranded on the side of the road with an automobile emergency is one of life’s least popular little interruptions...and there’s very little that can change that perception.   However, a friend told me about his recent experience with a flat tire during rush hour that may have changed my mind, a little.  

Date: 
03/08/2010
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